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Refund and Returns Policy

Last Updated: September 2026

At SuperEaze Technologies, we strive to provide reliable AI Voice Over services that meet our customers’ needs. This Refund Policy explains the conditions under which refunds, cancellations, and service-related adjustments may be available.

By placing an order on our website, you agree to the terms outlined in this policy, subject to applicable consumer protection laws.

1. Digital Services

SuperEaze Technologies provides digital AI Voice Over services, including:

  • AI Commercial Voice Over
  • AI Audiobook Narration
  • AI Explainer Video Voice Over

These services involve generating and delivering digital audio content based on customer-provided scripts and selected packages.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Duplicate Payments: If you are charged more than once for the same order, the duplicate payment may be refunded after verification.
  • Order Not Started: If work has not started and the order has not entered processing, a cancellation and refund may be considered.
  • Failure to Deliver: If we are unable to deliver the purchased service due to an issue on our side, we may offer a refund or another appropriate resolution.
  • Incorrect Service Delivery: If the delivered content does not match the agreed service specifications, we will review the issue and may offer a correction, replacement, or refund where appropriate.

3. Non-Refundable Situations

Refunds are generally not available in the following circumstances, except where required by applicable law:

  • The AI voice-over content has already been generated and delivered according to the selected package.
  • The customer changes their mind after work has started.
  • The customer provides incorrect, incomplete, or unclear scripts or instructions.
  • The customer requests changes beyond the revisions included in the purchased package.
  • The delivered content meets the agreed service specifications, but the customer simply prefers a different style or voice.
  • The customer fails to provide the information required to complete the order.

4. Order Cancellation

Customers may request cancellation before processing or voice generation begins.

Once an order has entered processing or the content has been generated, cancellation may no longer be available.

Any eligible cancellation or refund will be reviewed according to the status of the order and applicable legal requirements.

5. Revisions and Corrections

If the delivered voice-over contains an issue that does not match the agreed instructions, customers should contact us with the order details and a description of the issue.

We will review the request and may provide corrections or revisions in accordance with the revision limits included in the purchased package.

Requests involving new scripts, substantial changes, or additional work may require a new order or additional charges.

6. Refund Request Process

To request a refund:

  1. Contact our support team through the website’s contact page.
  2. Provide your order number and registered email address.
  3. Explain the reason for your refund request.
  4. Include relevant payment or order information if needed.

We will review your request and communicate the outcome.

7. Refund Processing

If a refund is approved, it will generally be issued through the original payment method where possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

8. Payment Disputes

If you believe a payment was processed incorrectly, please contact us so we can review the transaction and attempt to resolve the issue.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

9. Changes to This Refund Policy

We reserve the right to update this Refund Policy from time to time. Any changes will be published on this page with the revised date.

10. Contact Us

For refund, cancellation, or order-related questions, please contact us through:

Website: https://supereazetechnologies.com

Email: Contact us through the contact page on our website.